Phone Template: I will use the Standard Client Services Framework, but you can create your own.Description: Enter a meaningful description.Device Name: It must begin with "BOT" and I suggest using the format "BOT+Username".Step 4: Enter the following information in this screen: Step 3: In this screen, in the phone type field select "Cisco Unified Client Services Framework", Then Click Next Step 1: On your CUCM Go to Device > Phone Step 4: Scroll down to the Permissions Information near the bottom of the screen, click the add to Access Control Group button and search for the following groups:Ĭlick the box next to these groups and click the "Add Selected" buttonĬonfigure individual Softphone phone in CUCM Step 3: In this Screen Enter the new user's information Step 7: in this new window configure the following values:Īt this point, we should be done with DNS. Step 6: In this new window scroll down until you find Service Location (SRV) and click Create Record Step 5: Right-click to open the action menu and select Other New Records Host Offering Service: proper FQDN of the CUCM server as resolved by DNS in our example it is.Weight: 10 (if you only have one CUCM as I do in my lab this isn't important).
Note I am using a Windows 2012 Server as my Active Directory / DNS server Step 14: Once all of that is done click save, and return to the previous screen with the Go button Step 13: Go to Directory Profile under primary select the directory profile we set up earlier. Step 12: Go down to the Directory Profile and select the Directory Profile we created earlier Step 10: Navigate to User Management > User Settings > Service Profile Note: Both of the new services we configured should be listed in this screen now Step 9: Click Save, Apply config and return to the previous screen with the Go Button Protocol: TCP (please note that in this window you can enter).Description: Name: Should be something Meaningful.Step 8: In this new window enter the following information Step 7: In this new window select "Directory" and Click Next Step 6: In this screen click the add new button again Step 5: Click Save and Apply Config and return to the previous screen with the Go Button Host Name/IP Address: The IP address of your CUCM.Description: Should be something Meaningful.Name: Should be something Meaningful so you can find it later.Step 4: in the next window Configure the following Values Step 3: in this new window in the " UC Service Type" select CTI Step 1: Go to User Management > User Settings > UC Service. Configure individual Softphone phone in CUCM Please take a note that this is the bare minimum configuration required depending on the needs of your organization more configurations and setup may be required. The purpose of this article is to show the steps necessary to set up the Cisco Jabber for Windows application to register to your on-premises Cisco Unified Communications Manager (CUCM) so it can be used as a softphone on a user's PC. 3.3 Configure individual Softphone phone in CUCM.